Last updated: June 1, 2025
1. Overview
PH Fortune ("we," "us," or "the Platform") is committed to protecting the privacy and personal data of every player who uses our platform at phfortune.best. This Privacy Policy describes how we collect, use, store, share, and protect your information when you register, play, or interact with PH Fortune in any way.
We operate in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012, and its implementing rules and regulations as administered by the National Privacy Commission (NPC) of the Philippines. We also align with internationally recognized data protection standards.
By using PH Fortune — whether you're checking betting odds, playing Jackpot Slots, or making a deposit — you agree to the practices described in this Privacy Policy. If you are not comfortable with how we handle your data, please stop using the platform and contact us to close your account.
Short version: PH Fortune only collects the data it genuinely needs to run a safe, fair, and legal gaming platform for Filipino players. We never sell your personal data. Period.
2. Data We Collect
Depending on how you interact with PH Fortune, we may collect the following categories of personal data:
2.1 Account and Identity Data
When you register and during Know Your Customer (KYC) verification, we collect:
- Full legal name, date of birth, and nationality
- Email address and mobile number (Philippine format)
- Username and encrypted password
- Government-issued ID details (e.g., Philippine passport number, SSS/PhilHealth/UMID/driver's license)
- Selfie or live photo for identity verification
2.2 Financial and Transaction Data
- GCash or Maya account details (mobile number only; we do not store full wallet credentials)
- Bank account details for BDO, BPI, UnionBank, and other InstaPay/PESONet-linked accounts
- Masked Visa/Mastercard details
- Deposit and withdrawal history, amounts, and timestamps
- Bonus and promotional credit activity
2.3 Gaming Activity Data
- Game sessions, bet history, wins and losses
- Game preferences and favourite categories
- Responsible gaming limits and self-exclusion settings
2.4 Technical and Device Data
- IP address and approximate geolocation
- Device type, operating system, and browser version
- Session duration and pages visited
- Cookies and similar tracking data (see Section 9)
2.5 Communications Data
- Messages sent to our customer support team via chat or email
- Survey or feedback responses
- Any information you voluntarily provide to us
| Data Category |
Examples |
Required? |
| Identity |
Name, date of birth, government ID |
Yes (KYC) |
| Contact |
Email, mobile number |
Yes |
| Financial |
GCash number, bank account, card (masked) |
Yes (for transactions) |
| Gaming Activity |
Bet records, game history |
Automatic |
| Technical |
IP address, device info, cookies |
Automatic |
| Communications |
Support chat logs, emails |
When you contact us |
3. How We Collect Your Data
PH Fortune collects your personal data through the following channels:
- Direct input: When you fill in the registration form, submit KYC documents, make a deposit or withdrawal, or contact customer support.
- Automated systems: When you browse the platform, our servers automatically log technical data including your IP address, browser type, and session activity.
- Cookies and tracking: We use first-party cookies and analytics tools to improve your experience and identify unusual activity.
- Third-party verification partners: When processing payments via GCash, Maya, BDO, BPI, or other providers, limited data is exchanged to complete the transaction securely.
- Identity verification providers: For KYC compliance, we may use accredited third-party services to verify government-issued IDs.
4. How We Use Your Data
PH Fortune uses your personal data strictly for legitimate purposes related to operating a safe and regulated gaming platform. Here is how your data is used:
- Account creation and management: To set up, verify, and maintain your PH Fortune account.
- Identity verification (KYC): To comply with our licensing obligations and prevent underage gambling and fraud.
- Payment processing: To facilitate deposits and withdrawals via your chosen payment method, whether that's GCash, Maya, or a bank transfer.
- Game delivery: To provide and personalise your gaming experience across online casino, PBA betting, Bingo, Pusoy, and all other games.
- Responsible gaming: To monitor for signs of problem gambling and apply limits or self-exclusion as requested. Visit our Responsible Gaming page to know your options.
- Customer support: To respond to your queries and resolve disputes in a timely manner.
- Fraud prevention and security: To detect unusual activity, prevent money laundering, and keep the platform safe for everyone.
- Legal and regulatory compliance: To meet our obligations under Philippine law and gaming regulations.
- Marketing communications: To send you promotional offers and updates — only if you have opted in. You can unsubscribe at any time.
- Platform improvement: Anonymised, aggregated data helps us understand how players use the site so we can make it better.
5. Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012, every instance of data processing must have a valid legal basis. PH Fortune relies on the following grounds:
- Contractual necessity: Processing is required to deliver the services you signed up for — your account, payments, and game access.
- Legitimate interest: For fraud prevention, platform security, and service improvement, where our interest does not override your rights.
- Legal obligation: KYC verification, anti-money laundering checks, and record-keeping as required by our gaming license and Philippine law.
- Consent: For optional activities like marketing emails. You may withdraw consent at any time by contacting us or updating your account settings.
6. Sharing Your Data
PH Fortune does not sell, rent, or trade your personal data with third parties for their own marketing purposes. We only share your data in the following limited circumstances:
6.1 Service Providers
We work with carefully selected third-party service providers who help us operate the platform. These include payment processors (GCash, Maya, banks), KYC verification providers, cloud hosting services, and analytics tools. All service providers are required to handle your data in accordance with our data protection standards and Philippine law.
6.2 Regulatory and Legal Obligations
We may disclose your data to government authorities, law enforcement agencies, or our gaming regulator when required by law, court order, or to investigate suspected fraud, money laundering, or criminal activity.
6.3 Business Transfers
In the unlikely event of a merger, acquisition, or sale of PH Fortune, your data may be transferred to the new entity. We will notify you in advance if this occurs, and your data will remain subject to the same level of protection.
Remember: PH Fortune will never share your personal information with any third party for commercial marketing without your explicit consent. Your data is used to serve you — not to be sold to advertisers.
7. Data Retention
PH Fortune retains your personal data only for as long as it is necessary for the purposes it was collected, or as required by law and regulatory obligations. Here is a general guide to our retention periods:
- Active account data: Retained for the duration of your account and a minimum of 5 years after the last transaction, as required by anti-money laundering regulations.
- KYC documents: Retained for at least 5 years after account closure, in compliance with gaming regulatory requirements.
- Transaction records: Kept for a minimum of 5 years for audit and regulatory purposes.
- Customer support records: Retained for up to 2 years after the support interaction is closed.
- Marketing preferences: Retained until you withdraw consent or close your account.
When your data is no longer needed, we securely delete or anonymise it so it can no longer be linked back to you.
8. Data Security
Protecting your personal and financial data is one of PH Fortune's top priorities. We use a combination of technical and organisational measures to keep your information safe:
- SSL/TLS encryption: All data transmitted between your device and our servers is encrypted using industry-standard TLS protocols.
- Data encryption at rest: Sensitive data stored on our servers — including financial details and ID documents — is encrypted.
- Access controls: Only authorised PH Fortune staff with a legitimate business need can access your personal data. All access is logged and audited.
- Regular security audits: Our systems are tested regularly by internal teams and independent security experts to identify and address vulnerabilities.
- Two-factor authentication: Available for all accounts to add an extra layer of protection to your login.
While we take every reasonable precaution, no system is completely immune to risk. If you suspect your account has been compromised, contact us immediately at support@phfortune.best.
9. Cookies and Tracking Technologies
PH Fortune uses cookies and similar technologies to enhance your browsing experience, keep you logged in, and understand how players use the platform. Here's a breakdown of the types of cookies we use:
9.1 Essential Cookies
These are necessary for the platform to function. Without them, features like logging in, maintaining your session, and processing payments would not work. You cannot opt out of essential cookies while using PH Fortune.
9.2 Analytics Cookies
We use analytics tools to understand how players navigate the site — which pages are most popular, how long sessions last, and where players encounter issues. This data is anonymised and used only to improve the platform. You may opt out of analytics cookies without affecting your ability to use the site.
9.3 Preference Cookies
These remember your settings and preferences, such as your preferred language or game category, so you don't have to reset them every visit.
9.4 Managing Cookies
You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect your experience on PH Fortune. For more information on how to manage cookies, refer to your browser's help documentation.
10. Your Rights Under the Data Privacy Act
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal data held by PH Fortune:
Right to Access
Request a copy of the personal data we hold about you and how it is being used.
Right to Correction
Ask us to correct any inaccurate or incomplete personal data in your account.
Right to Erasure
Request deletion of your data when it is no longer needed and no legal obligation requires retention.
Right to Object
Object to the processing of your data for direct marketing or where it is based on legitimate interest.
Right to Block or Restrict
Ask us to restrict the use of your data while a dispute is under review.
Right to Data Portability
Receive a copy of your data in a structured, commonly used, machine-readable format.
Right to Lodge a Complaint
File a complaint with the National Privacy Commission (NPC) if you believe your rights have been violated.
Right to Withdraw Consent
Withdraw your consent for marketing or optional data processing at any time, without penalty.
To exercise any of these rights, contact our Data Protection Officer at support@phfortune.best. We will respond to all requests within the timeframe required by the Data Privacy Act.
11. Minors
PH Fortune is strictly intended for players who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If we discover that a minor has created an account or provided us with personal data, we will immediately suspend the account, delete all associated data, and reverse any financial transactions.
If you believe a minor has registered on PH Fortune, please contact us immediately at support@phfortune.best so we can take action right away.
12. Updates to This Privacy Policy
PH Fortune may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or the services we offer. When we make material changes, we will notify registered players via email and display a prominent notice on the platform.
The "Last Updated" date at the top of this page always reflects the most recent revision. We encourage you to review this policy periodically to stay informed about how we protect your privacy. Your continued use of PH Fortune after any update constitutes your acceptance of the revised policy.
